Practicing Personal Accountability in Work and in Life.
By John G. Miller
New York: G. P. Putnam’s Sons, 2004.
The great thing about QBQ is it teaches us a better way to think and process situations. I highly recommend it to everyone. It is a easy read with only 115 pages.
“The Question Behind the Question is built on the observation that our first reasons are often negative, bring to mind incorrect questions.” (Page 17)
It teaches us how to ask better questions that can result in real progress and forward direction.
The books jacket cover says it well:
“The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
John G. Miller believes that pointing fingers and blaming others cannot solve the troubles that plague organizations. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.
This remarkable and timely book gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.”
I encourage you to get and read this very helpful book.